Epiq Scripts Pharmacy Information
Patient Packet Privacy practices, patient rights, and state-specific information.
Epiq Scripts thanks you for choosing our pharmacy to facilitate your prescription. We take great pride in serving you and make it our goal to offer the best customer service in the industry.
Introduction
Thank you for choosing Epiq Scripts.
Epiq Scripts reserves the right to modify this Pharmacy Information Packet at any time. Epiq Scripts thanks you for choosing our pharmacy to facilitate your prescription. We take great pride in serving you and make it our goal to offer the best customer service in the industry. We encourage you to provide feedback relating to your pharmacy experience so that we may continue improving our processes.
Notice of Privacy Practices
This notice describes how medical information about you may be used, disclosed, and how you may attain access to this information. PLEASE READ CAREFULLY.
Our Responsibilities
We maintain the privacy and security of your Protected Health Information.
Federal and state laws require that we maintain the privacy and security of your Protected Health Information (PHI) and provide you with notice of our legal duties and privacy practices concerning PHI, including but not limited to breaches. References to “pharmacy”, “we”, “us”, and “our” include the pharmacy in addition to the members of its affiliated covered entity. An affiliated covered entity is a group of organizations under common ownership or control that designate themselves as a single affiliated covered entity for purposes of compliance with the Health Insurance Portability & Accountability Act (HIPAA). The pharmacy, its employees, workforce members, and members of pharmacy-affiliated covered entities who are involved in providing and coordinating health care are all bound to follow the terms of this Notice of Privacy Practices (“Notice”).
The members of the affiliated covered entity may share PHI for treatment, payment, and health care operations of the affiliated covered entity and as permitted by HIPAA & this Notice. For complete listings of the members of Pharmacy’s affiliated covered entity, please contact the Privacy Office. We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. We must follow the duties and privacy practices described in this notice and give you a copy of it. We will not use or share your information other than as described above unless you provide authorization in writing. If you provide us authorization, you may change your mind at any time by stating so in writing. Additional information can be found at www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html
Our Uses & Disclosures
How PHI may be used, shared, and accessed.
PHI is information that identifies you and relates to your past, present, or future physical/mental health and/or condition, along with the provision of your healthcare products, services, and payment for such services.
This Notice describes your rights concerning your PHI.
This Notice describes how we may use and disclose PHI about you, as well as how you obtain access to such PHI. This Notice also describes your rights concerning your PHI.
We are required by HIPAA to provide this notice to you. Epiq Scripts is required to follow the terms of this Notice or any change to it that is in effect. We reserve the right to change our practices and this Notice and to make the new Notice effective for all PHI we maintain. If we do so, the updated Notice will be posted on our website and will be available at our facility and locations where you receive healthcare products and services from us. Upon request, we will provide any revised Notice to you.
Ways we may use or share your health information
Treating you
We may use your health information and/or share it with other professionals who are treating you. Example: We consult your physician, nurse, or specialist regarding your medications, treatment, and/or condition.
Running our organization
We may use and/or share your health information to run our pharmacy, improve your care, and contact you when necessary. Example: We use health information about you to manage your treatment and services.
Billing for your services
We may use and/or share your health information to bill and obtain payment from health plans or other entities. Example: We give information about you to your health insurance plan for payment of services.
Additional Ways We Use Or Share Your Health Information
We are allowed or required by law to share information in additional ways.
We are allowed/required by law to share your information in additional ways. Use or disclosure (additional to listed as permitted here, or required by law), requires your written authorization in advance. You retain the right to restrict disclosures of protected health information (PHI) to a health plan where out of pocket in full for the health care item or service. However, we are required to meet numerous conditions outlined by law before sharing your information for these purposes. Additional information can be found at www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html
Help with public health, safety issues, and research: We may use or share your information for health research and/or for certain situations such as preventing disease, reporting adverse reactions to medications, preventing or reducing a serious threat to anyone’s health or safety, and helping with product recalls. Reporting suspected abuse, neglect, or domestic violence: We will comply with the law and will share information about you if state and/or federal laws require it; including the Department of Health & Human Services if they elect to verify that we’re compliant with federal privacy laws. We may share health information about you in response to a court or administrative order, and/or in response to a subpoena and for certain situations such as:
- Worker’s compensation claims
- Law enforcement/law enforcement officials
- With health oversight agencies for activities authorized by law
- For special government functions such as military, national security, and presidential protective services
Important Information Regarding Your Rights
When it comes to your health information, you have certain rights.
This section explains your rights and some of our responsibilities to help you.
State Information
State-specific pharmacy information.
If you are a patient in one of the following states, please read for state-specific information.
Georgia
Georgia Board of Pharmacy
2 Peachtree Street, NW
6th Floor
Atlanta, GA 30303
Phone: (404) 651-8000
Fax: (470) 386-6137
Illinois
Illinois law requires the pharmacist to talk to you about any new or changed prescriptions. Education ensures safe and effective use of your medications, reducing the chances of a serious infection. If you receive prescriptions by mail, you may contact the pharmacist at the number provided on your order. If the pharmacist fails to discuss any new or changed prescriptions with you, please contact the state regulatory authority.
Department of Financial and Professional Regulation
Division of Professional Regulation
Complaint Intake Unit
100 West Randolph Street, Suite 9-300
Chicago, IL 60601
Phone (312) 813-6910
Maine
Complaints against our pharmacy may be filed with the complaint coordinator.
New York
Please note that the retail price list of the 150 most commonly prescribed medications in New York is available at https://rx.nyhealth.gov/pdpw/ or via telephone at (844) 333-6693.
Oregon
A prescription reader is available upon request for anyone with visual impairment. For more information, please contact (855) 748-2663.
Texas
Complaints concerning the practice of pharmacy may be filed by mail with the Texas State Board of Pharmacy (TSBP):
www.pharmacy.texas.gov/complaintWritten information about this prescription has been provided for you. Please read this information before you take the medication. If you have questions concerning this prescription, a pharmacist is available during normal business hours to answer these questions at (833) 654-3553.
AVISO A CONSUMIDORES
Las quejas relacionadas a la practica de la farmacia pueden presentarse ante el Texas State Board of Pharmacy (TSBP):
1801 Congress Avenue, Suite 13.100
Austin, Texas 78701
Gratuito: (800) 821-3205 (Seleccione opcion 1)
Se le ha proporcionado informacion escrita sobre esta receta. Lea esta informacion antes de tomar el medicamento. Si tiene preguntas sobre esta receta, un farmaceutico esta disponible durante el horario commercial normal pararesponder estas preguntas al (833) 654-3553.
Wisconsin
Wisconsin law requires a pharmacist to consult with you about any new or changed prescriptions. You may contact the pharmacy about any prescription. Contact the pharmacy about any delivery concerns including the timeliness of delivery. Condition of the prescription drug upon delivery. Failure to receive the proper prescription drug product or device. Any prescription that is damaged or lost due to delivery must be replaced by the pharmacy at no additional cost to the patient. If the timeliness of the replacement leads to an interruption in therapy, the dispensing pharmacy must take steps to reduce patient harm. If a pharmacist fails to consult or resolve your delivery concern, you may contact:
Wisconsin Dept. of Safety and Professional Services
Division of Legal Services and Compliance
P.O. Box 7190, Madison, WI 530707-71900
Phone (608) 266-2112
[email protected] or https://dsps.wi.gov (click on File A Complaint)